Terms of service

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1. Scope

These terms govern the use of the Vyonica compliance platform by organisations (business customers only).

2. The service

A software service that helps organisations document their obligations under Regulation (EU) 2024/1689 (the AI Act). The service does not provide legal advice. Classifications, deadlines and document drafts are aids; responsibility for compliance remains with the customer.

3. Accounts and members

The organisation administrator manages members and roles. Credentials are personal and must not be shared.

4. Plans, trial and payment

Plans are billed per organisation, monthly or yearly, prices excluding VAT. The 14-day trial requires no payment details. Plan limits are described on the pricing page.

5. Customer content

The customer keeps all rights to uploaded content. We process it only to provide the service and never use it to train models.

6. Availability and changes

We aim for high availability but do not guarantee uninterrupted operation. We may change the service; material changes are announced in advance.

7. Liability

Liability is limited to intent and gross negligence, and for slight negligence to the breach of essential contractual duties, capped at the fees paid in the preceding twelve months.

8. Term and termination

Monthly plans may be cancelled to the end of the month, yearly plans to the end of the term. Data can be exported at any time before closure.

9. Governing law

German law applies. Place of jurisdiction is the registered seat of the operator.